Refund policy

RETURNS & EXCHANGES
WHAT IS YOUR EXCHANGE POLICY?
You have 24 hours from the date of delivery to request an exchange if:

The item(s) is faulty, damaged, or defective at the time of delivery.

The product is unused, in its original packaging, with labels and protective stickers attached.

The product received does not match the size you ordered.

WhatsApp: +92 315 0661437

Email: help@pinkpoppi.com

Phone: +92 315 0661437

At Pinkpoppi, we handle each case individually to ensure fairness to all parties.

If the item is faulty, defective, or damaged, we will send a replacement. You will need to share photographic evidence of the defective item via WhatsApp within 24 hours of receiving your order for the claim to be processed.

In case you want to exchange the dress by choice, Customers are responsible for the cost of returning the items. We charge standard Rs. 250 delivery charges for sending the exchange item back to you.

If a defective item is received, we will try to arrange an exchange parcel via our courier (if possible). If not, delivery charges will be reimbursed via bank transfer or a voucher will be issued, depending on your preference.

WHEN WILL MY REQUEST BE PROCESSED?
Exchanges are processed within 3-5 working days of receiving the returned product.

During peak sale periods, please allow up to 14 working days.

WHAT IS YOUR SIZE EXCHANGE POLICY?
If you're unhappy with the size and would like to exchange it, please contact us within 24 hours of delivery via:

WhatsApp: +92 315 0661437

Email: help@pinkpoppi.com

Items must be unused and in original packaging, with all labels and stickers attached.

RETURNS: SALE & DISCOUNTED PRODUCTS
Exchanges on sale or discounted items are only offered if an incorrect product was delivered due to a packing error.

SCENARIOS WHERE RETURNS & EXCHANGES CANNOT BE ACCEPTED
The request is made after the 24 hours window.

The product has been used or is damaged due to misuse.

The product has been tampered with.

Note: After-sales services are available Monday to Saturday. Complaints made on Sundays or public holidays will be addressed on the next working day